Archive for the 'New Trends in Internationl PR' Category

The need for speed

The following forms part of the book I am co-authoring with Silvia Cambie on New Trends in International Public Relations. This follows on from the sections on the Commercialization of the Web and Computers Get Personal, which I have also posted on this blog.

Understanding technology and evolutions in technology, especially in hardward and infrastructure, is relevant in understanding the rise of social media as a communications tool. Pricing of these technologies is also hugely significant - if the businesses providing comms services get that wrong, the customers walk away and a trend that might have had potential fizzles out.

The text is a verbatim section from the book and the links are set out at the bottom of this post as footnotes rather than embedded links. The text is copyrighted and all rights are reserved.

speed

Connection speed is the other significant factor in the online revolution. Connecting to the internet from the mid-1990s to around 2003 was generally via a dial-up modem and a telephone line. Connection speed was slow and the cost meant that most people used it for email primarily and only surfed during off-peak periods. For the average user, sustained video and audio interaction was practically impossible.

And then along came broadband.

The broadband story is similar across the globe, with the amount of take-up by consumers being directly linked to availability and cost. In 2002, broadband connection in the UK promising 40 times the connection speed of regular dial-up cost £55 a month, plus an additional set up fee and the cost of a broadband modem. By 2007, it was down to around £18 a month and became available nationally. By 2005, broadband connections outstripped dial-up and by 2007, 60% of UK households had broadband[i].

Across the European Union. 25% of all households were connected to the internet via broadband by 2006[ii]. In Asia (excluding Japan), a survey of internet usage in 2006 revealed that “broadband access continues to have a major impact on consumers lives” with the highest broadband usage being in Korea, closely followed by Taiwan, Hong Kong, Singapore, Th iland and China[iii].

In 2007, Hong Kong came top in a survey of the best cities in Asia for getting a broadband connection due to robust competition and web-enabled mobile phones[iv]. In India, the home broadband market is growing while internet café access is slowing, with 23 million home users accessing the internet via broadband during 2007[v]. In South Africa, business leaders and communicators there have indicated to us that the lack of cheap, universal broadband is a factor in the slow growth of online engagement.

When considering your web strategy across borders, it is crucial to assess the range and cost of internet connectivity not just for businesses but for personal users. But there are also other factors which are likely to be relevant, such as language and literacy. Take India, for example. We think of it as a country where English is universally spoken. It is often referred to as the Silicon Valley of the East, especially with tech-savvy, internationally well-known entrepreneurs like Sabeer Bhatia[vi] returning home to develop internet-based businesses over there. As we mentioned, growing personal affluence is enabling 23 million Indians to purchase computers for the home. But dig a little deeper and there are other factors in play that will be relevant for your communications strategy there. There are still just over 18 million internet café users, indicating that cost remains an issue. Also, for every Sabeer Bhatia, out of India’s of over 1 billion people, only 52 % are literate. And for those who can read, there is little online content available in India’s many local languages[vii].

It may be that you are only aiming to reach the population who can read and write English in their own homes, as they will be the most affluent and attractive target demographic. If so, then your web strategy may not look all that different from one for any other affluent, literate, English speaking market. But if you are aiming to reach those beyond that group, you may need to think beyond English or even text-based content – and perhaps beyond online communications to mobile outreach or you may have to stick to good old-fashioned travelling roadshows[viii].

In general across the globe, however, cheap, universal broadband has been a significant factor in evolving our relationship with the internet from the specialised domain of geeks to an always open window in our households that lets us reach out to the world out there. As we will see, in particular, there is a close correlation between the growth of broadband in the Asia-Pacific and the rise of social media engagement in that region, with a number of countries such as South Korea, China, Singapore and Malaysia topping the charts of worldwide blog readers and blog creators[ix].



[i]
“Why has the growth in broadband adoption slowed?” – The Guardian 08 November
2007 http://www.guardian.co.uk/technology/2007/nov/08/news.internetphonesbroadband

[ii]
“European and Broadband Telecom Survey Released” – Government Technology
website 25 August 2006 http://www.govtech.com/gt/100718?topic=117671

[iii]
“Home networking trend among Internet users in Asia
– Internet World Stats 30 January 2007 http://www.internetworldstats.com/usage/use010.htm

[iv]
HK tops broadband survey of Asian cities, Manila
ranks 19th” by Lawrence Casiraya – Inquirer.net 21 June 2007 http://newsinfo.inquirer.net/breakingnews/infotech/view_article.php?article_id=72591

[v]
“Broadband flows into Indian Homes” by Swati Prasad – ZDNet Asia 17 August 2007
http://www.zdnetasia.com/news/communications/0,39044192,62031023,00.htm

[vi]
The founder of Hotmail, the web-based email service, whose new India-based
project is Live Documents – see http://www.live-documents.com/company/index.html.

[vii]
“Broadband flows into Indian Homes” by Swati Prasad – ZDNet Asia 17 August 2007
http://www.zdnetasia.com/news/communications/0,39044192,62031023,00.htm

[viii]
Community film-based projects in India have successfully trained local people
to make advocacy and information films for on-site screening eg rural Indian
women made a series of films about child-marriage and why it should be stopped
which were screened in local villages enabling the issue and other women’s
issues to be discussed in public for the first time. See http://www.videovolunteers.org/child-marriage-community-video-project-andhra-pradesh-india/

[ix]
Universal McCann’s survey “Power to the People: Tracking the Rise of Social
Media – Wave 2” May 2007

Photo: thanks to Edward B. from flickr.com (CCL)

Posted by Yang-May Ooi on Sunday, March 30th, 2008 at 10:06am

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Computers Get Personal

Following my post about the Commercialization of the Web, which forms part of the book I am co-authoring with Silvia Cambie on New Trends in International Public Relations, here is the section from the book that outlines the rise of the personal computer.

The text is a verbatim section from the book and the links are set out at the bottom of this post as footnotes rather than embedded links. The text is copyrighted and all rights are reserved.

Computers Get Personal

The evolution of technology is a mega-trend today that no business can ignore. A brief tour of the evolution of computers illustrates the importance of keeping your eye on technological developments.

In 1948, IBM´s Selective Sequence Electronic Calculator, which was to calculate the position of the moon for the 1969 Apollo mission to the moon, took up floor space of 25 feet by 40 feet. In 1951, the computer for the US Census Bureau was one of the early commercial computers and it took up 943 cubic feet, selling at US $1million each plus US $185,000 for a high speed printer. By 1968, the cost of a computer was down to US $8,000 with Data General Corp’s Nova which was the size of small writing bureau.[i]

In 1975, the MITS Altair 8800 could be bought by computer hobbyists from Popular Electronics magazine for US $395 as a kit or US $495 pre-assembled[ii]. The next year, Steve Wozniak and Steve Jobs created Apple 1, which sold at just over US $600[iii]. In 1981, Radio Shack’s TRS-82 Model III retailed for US $699. By now, computers were housed in boxes that could be used on a normal office desk and had the shape and set up that we are familiar with today. There is a screen and keyboard and a joystick for navigation. Software came via cassette tape, which was beginning to be replaced by the floppy drive. The data appeared as text or figures and there were no graphics. While available for consumer purchase, it was still the math and science geeks who were the main market demographic for these personal computers.

In 1984, the first Apple Macintosh appeared, with a graphical interface – ie the data could be accessed by activating icons on the screen and navigation was by way of a device called a “mouse”[iv]. At around the same time, Microsoft released the first version of Windows, its own graphical interface sitting on top of MS-DOS, the text-based version of Microsoft software used by most computer manufacturing companies at that time, including IBM and Compaq[v].

By the mid-1990s, you were also getting more bang for your buck when it came to computer processing chips with Intel unveiling its Pentium chip at under US $1,000[vi]. While business and industry had been using computers for decades, plummeting costs, greater processing power and increased ease of use meant that for the first time, it made sense for the public to buy a computer for personal use. People were becoming used to computers from their work environment. It was a natural transition to getting a computer for home use. PCs, as personal computers soon came to be called, were also fun – computer games loaded by CD-ROM became a serious contender to TV-based consoles in 1994[vii]. With PCs arriving in many homes bundled with Internet Explorer for access to the internet, Outlook Express for email and a host of other useful (eg Calendar, Paint and CD-ROMs packed with dictionaries and encyclopedias) and not-so-useful applications (eg Minesweeper and Solitaire games), our personal relationship with our home computers as a source of productivity, fun, information and communication truly began.

In 1995, there were 50 million personal computers sold globally.[viii] By 2000, computer sales in China alone were growing faster than any market in the world, with 4.1 million PCs bought in that one country during the second quarter[ix]. Now in the first decade of the 21st century, there are over 257 million personal computers sold worldwide[x] and sales are likely to increase over the next few years, in particular of laptops and other mobile computing equipment as affordability, performance and wireless access improve. Gartner, the IT consultants, calculate that emerging markets made up 70% of the growth in overall computer sales and projected that laptop sales during 2008 would grow by 11%. They are confident that a looming global recession would not slow sales[xi]. Experts elsewhere in the industry also seem to agree that mobile computing will bring the next wave of growth for the sector. Loren Loverde, the Director of data firm IDC’s PC Tracker, says, “It will be increasingly important for PC vendors to have a strong portable offering to stay competitive as the market continues its rapid shift to mobile computing.”[xii]

It took 30 years for computers to evolve from military and government use via business and industry to become affordable for a limited geek market, with prices dropping from US $1,000,000 to stabilise around US $700. But from the 1970s onwards, major developments in processing power, size and ease of use surged ahead in leaps and bounds. And with each technological leap and bound, we adapted the way we communicate, relate and work. Even as some businesses are only now thinking about getting their first website (and there are quite a few of those still around), the market is already surging ahead towards online social media and mobile communications. For anyone engaged in business nowadays, it is critical to keep one eye on the latest technological and communications advances if you don’t want to be left behind.




[i] All data in this paragraph from the Computer History Museum Computer Timeline - http://staging.computerhistory.org/timeline/timeline.php?timeline_category=cmptr

[ii] The Obsolete Technology Website - http://oldcomputers.net/altair.html

[iii] The Obsolete Technology Website - http://oldcomputers.net/applei.html

[iv] The Obsolete Technology Website http://oldcomputers.net/macintosh.html

[v] The History of Microsoft –The History of Computing Project http://www.thocp.net/companies/microsoft/microsoft_company.htm

[vi] Chronlogy of Personal Computers – Univesity of Brighton http://burks.bton.ac.uk/burks/pcinfo/hardware/comphist/comp1995.htm

[vii] The History of Computer Games – University of Salfrod http://creativetechnology.salford.ac.uk/fuchs/modules/game_design/game_design_history.htm

[viii] Personal Computer Market Share: 1975-2004 statistics compiled by Jeremy Reimer http://www.jeremyreimer.com/total_share.html

[ix]China computer sales surge” – New York Times 12 August 2000 http://query.nytimes.com/gst/fullpage.html?res=9C01EEDD123FF931A2575BC0A9669C8B63

[x] “PC sales are growing – but not because of Vista” by Lisa Kelly – Vnunet.com 28 June 2007 http://www.vnunet.com/computing/news/2193044/pc-sales-growing-vista

[xi] As at 2007. “PC Sales continue strong growth” by Iain Thomson – Vnunet.com 21 Sep 2007 http://www.vnunet.com/vnunet/news/2199230/pc-sales-continue-strong-growth

[xii] “Laptop sales increase worldwide” - Uswitch.com 18 Dec 2007 http://www.uswitch.com/news/broadband/OctDec2007/laptop-sales-increase-worldwide.cmsx

Photo: of the Altair 8800 thanks to euthman from flickr.com (CCL)

Posted by Yang-May Ooi on Friday, March 21st, 2008 at 1:00am

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The Commercialization of the Web



I blogged awhile back about my research into the history of the web for the book I am co-authoring with Silvia Cambie on New Trends in International Public Relations. During the Christmas break, I’ve been working on the introductory chapter, developing my research into a coherent story. It starts with Tim Berners-Lee developing the first website in 1991, building on my blog post on that subject. But to get from the first website, a visually unexciting collection of text pages to the social media space of Web 2.0 that we have today is a huge leap.

So I’ve been trying to identify the milestones on the journey from 1991 through to the present day. How did an academic research tool come to change the world?

The key events for this story came together during the mid- to late 1990s.

It was all very well having websites but the processes and technology needed access them in the early days were still complex and time consuming and you needed to understand computer programming language to boot - not the best formula for viral take-up by the public. What was needed was a web browser that was cheap and easy to use. There were a number of attempts within academic and research institutes but the one that really took off was Mosaic developed in 1993 at the University of Illinois by Eric Bina and Marc Andreessen. Andreessen then went on to partner up with Jim Clark, former chairman of Silicon Graphics Inc and together they created the Netscape browser, which they gave away to consumers for free via download from the internet. This was the breakthrough browser that brought the World Wide Web to the world outside of academia and research and for a brief moment in history, it looked like Netscape would dominate the way we accesses the internet.

But they had not reckoned on Microsoft. Late in the day - 1995 - Bill Gates realised that his company was missing a trick by chasing interactive television as the next big thing and wrote his now famous “Internet Tidal Wave” memo. It was a clarion call to Microsoft that they could no longer ignore this internet thingy. Within a few months, they were able to bundle the first Internet Explorer browser with their latest Windows software, Windows 95. In just over a year after that, Microsoft overtakes Netscape as the winner of the browser wars with a third of the the market share.

Once Microsoft, with its existing dominance of the overall computer software market, had got in on the game, it was just a matter of time before the web would become mainstream, with access to the internet bundled into every PC that was bought for business or home use and developing products like FrontPage and Publisher, alongside Word that could easily create and upload webpages onto the net. Another bundled product, Outlook Express gave us the means for fast, electronic messaging while Microsoft Messenger offered us instant messaging.

It became so easy to publish a website, send an email, IM someone. It was at this point that the computer started to become an integral part of our daily lives - beyond word-processing, beyond spreadsheets, beyond CD-ROM games: beyond our individual selves. When it became a tool that gave us the ability to reach out beyond our individual studies and households to others out there in the world, that, to me, is when the age of the internet truly began.

Coming up in future posts: how computers got personal and the need for speed.

Photo: thanks to CommandShift3 and Zapfino from flickr.com (CCL)

Posted by Yang-May Ooi on Thursday, January 3rd, 2008 at 12:24am

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Conversation and Democracy - Singapore

Following on from my posts about the use of online video during the Australian elections and how blogs and Facebook are being used in Africa for political debate, I’ve also explored how blogs in particular have impacted on Singapore’s political scene recently.

Political blogs banned in Singapore during elections

During the elections in Singapore, the People’s Action Party (PAP) - Singapore’s ruling party since 1958 - banned online discussions during the campaign period, according to The Internet in Asia blog writing in May 2006. The article also includes a very useful link to other online articles about the ban of political blogs, podcasts and discussions online in Singapore.

The blog reports in June 2006 that bloggers and journalists tried to engage with the government to allow responsible political blogging:

“Singaporean bloggers and journalists have suggested that the government should engage with new media , instead of regulating it- as the blogosphere can regulate itself - for example, websites that feature wild, baseless accusations or irresponsible content will soon lose their readership and credibility, as readers move to other websites and that unfair criticisms will likely draw counter-arguments, sparing the original writer the need to respond to every comment. However, they also acknowledged the importance of bloggers being mindful of existing laws, and not breaking them. Popular bloggers Mr Brown and Mr Miyagi provided an example - the use of their slogan “prison got no broadband ” as an effort to educate bloggers on the importance of following existing rules.”

There was also some breast-beating over an audio parody sketch that may or may not have had a political agenda. The anxiety over this issue is quite a contrast to the Australian approach to their recent elections - most of the videos about the elections were satirical, irreverent and outspoken.

Unfortunately, this excellent blog from the Singapore Internet Research Centre seems to have given up the ghost around February this year so I will have to look elsewhere for the latest trends in Singapore’s uneasy relationship with political blogging.

If you’re based in Singapore, it would be great to hear your views about this issue. Since July 2006, has the government been more open to political debate online via blogs and podcasts? Do you think online debate of political or civic issues helpful to Singapore or unhelpful? Let me know by adding a comment or emailing me using the Contact form above.

Picture: thanks to news.bbc.co.uk

~~~~~~~~~~~~~~

This post and others in the category New Trends in International Public Relations is part of my research project for the book of the same name that I am co-authoring with business communications expert, Silvia Cambie. I am focusing on the social media aspects while she is working on the wider public relations issues.

To find out more about my research for this book, see my book wiki.

To see who has contributed to my research for the book, take a look at my Contributors List.

If you can help with my research for the book, please contact me via the book wiki contact link or email me via this blog.

Posted by Yang-May Ooi on Thursday, November 29th, 2007 at 1:00am

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Conversation and Democracy - Africa

Having researched the way that Australians were using social media (mainly videos) in the lead-up to the recent Australian elections (won by Kevin Rudd) and how the American presidential candidates are handling online engagement, I’m also looking into how social media is being used in the Africa political arena.

Political blogs in Africa

Africa is a huge continent and I cannot hope to cover all of it in the short book that we are working on. However, I am aiming to llook at a selection of countries to see how social media is being used there for political debate.

This is what I’ve found so far:

In Burkina Faso, journalist Ramata Sore writes (on Global Voices) in her article “Blogs Help Burkinabe Skirt Censorship”:

“In a country where there is still so much secrecy, blogs free minds. In a country where censorship reigns and traditional media live in the shadow of power, bloggers are often the only real journalists. They are the only ones who can publish information offensive to the government.”

However, on a politically sensitive anniversay, the government cut internet connections to silence bloggers. Sore gives the details: “…from October 11th to the 17th, during the 20th anniversary of the assassination of Thomas Sankara, Burkina Faso’s internet connection was cut in order to prevent those commemorating the assassination from making their voices heard.”

In South Africa, the current political hot issue is the ANC succession with the current ANC president (and President of the country) Thabo Mbeki and Deputy President Jacob Zuma as the main contenders. It has been reported that there are 59 Facebook groups where the succession debate is being argued out.

The Facebook group “Help us stop Jacob Zuma becoming South Africa’s next president” has 31,529 members at the time of writing. Its wall has over 5,000 postings. To promote the group, they even have an official Zuma Group ring tone….

The Thabo Mbeki Facebook groups seem less popular with the highest membership at 227 members (”Buy Mbeki a Brain“).

Since businessman Cyril Ramaphosa emerged as an alternative, there have been two Facebook groups supporting him with 71 members and 19 members respectively.

I am curious to know how effective these groups are likely to be in impacting on the succession. Is this a new form of mobilization that is going to be the equivalent of the old-fashioned door-stepping of voters to sway them in the final voting? Or is it just a lot of hot air (hot postings?) with no real impact on the real world? Are you a South African or a Facebook aficionado - what do you think?

Are there other ways that Africans are using social media eg video, blogs, podcasts etc for political debate or protest? Please share any links or thoughts you have by adding a comment or emailing me using the Contact form above.

Pictures: thanks to news.bbc.co.uk, anc.org.za

~~~~~~~~~~~~~~

This post and others in the category New Trends in International Public Relations is part of my research project for the book of the same name that I am co-authoring with business communications expert, Silvia Cambie. I am focusing on the social media aspects while she is working on the wider public relations issues.

To find out more about my research for this book, see my book wiki.

To see who has contributed to my research for the book, take a look at my Contributors List.

If you can help with my research for the book, please contact me via the book wiki contact link or email me via this blog.

Posted by Yang-May Ooi on Monday, November 26th, 2007 at 1:00am

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Conversation and Democracy - Ozzie Elections

The Australians are not known for their reticence or their polite turns of phrases. With the Australian General Elections coming up, the Ozzies have taken their outspoken and vigorous style of public debate online. Videos on YouTube and other platforms have been the media of choice with shows by established satirical magazines like The Daily Grind and The Ministry of Truth alongside clips by outspoken individuals. The political parties have also taken to the e-waves with their own channels on YouTube.

Here is a quick romp through the Ozzie political videoscape:

Government supported satire

The satirical The Ministry of Truth has uploaded an episode on their Ning-based online platform. The video features sketches laughing at the obsession with Australianness. The sketch about the Australian barbie made me laugh out loud (possible because I’d make a good Ozzie carnivore if I weren’t already British).



Democracy from Ministry of Truth on Vimeo.

It’s striking that the show is sponsored by the Queensland Government Arts Board. I can’t imagine an Asian government sponsoring this kind of satirical show on their national channels.

Party Political Broadcasts

The Australian Labor Party has its own YouTube channel. The only problem with their very slick videos is that - well, they are very slick. They feature actors playing “ordinary” Australians talking about their “lives” and negative “responses” to John Howard’s statement that “Australians have never been better off”. The series of videos are all typical party political broadcast style ads that don’t sit very well on YouTube where the millions of other user-generated videos are have more quirky, spontaneous content. Take a look at this one featuring a “housewife”:


I reckon they would be more credible interviewing a few real people with all the “ums” and “ers” and a less slick presentation.

Amateurs join the fray

This one is a satirical song featuring Elvis and animated collages of the main electoral candidates John Howard and Kevin Rudd by someone(s?) called Captain Rant and the Knee Jerk Reactions. I couldn’t find out much more about them on the net - so if you know who they are and what else they’ve done, let me know by adding a comment.


There are plenty more satirical videos of this nature on YouTube - try typing in the candidates names in the search box and then follow links and related videos to explore them for yourself.

What is impressive is the standard of the animation and satire - although many are made by amateur film-makers they are pretty watchable and also clever and funny. They seem to be made by people who are older than the usual teenagers who populate user-generated spaces like these and who have a message they want to get across. The tone is also particularly Australian, I think - there’s no earnestness in these videos though clearly many of the creators feel strongly about their nation and the issues being debated and their irreverent humour and wit is what really comes across. In contrast, the American presidential debate currently taking place online is much more serious and earnest with bloggers - rather than film-makers - taking the lead.

The year of social media

2007 seems to be the year for social media to be taken seriously in the political arena, from what we’ve seen in America and now in Australia. This will be increasingly common around the world and will no longer be “news” in itself. I think that social media has the potential to engage populations in political debate in a fresh way and hopefully, this will mean less apathy and more involvement in the electoral process. In particular, peer-to-peer discussion and debate may prove to be a very powerful way for drawing otherwise uninterested citizens into the issues.

I am also currently exploring the use of social media for political debate in Asia and Africa and will be blogging about that in the future.

What do you think? If you’re an Australian, have these videos made you more interested in the elections and/ or politics?

Am I being unfair to the wittiness of American amateur political commentators? Am I overlooking Australian bloggers in this election debate?

Share your thoughts and add a comment.

Other resources

For a great review of other satiricial videos about the Australian elections, you can check out Australia’s ABC Radio National’s Street Stories podcast. Their show notes page also gives a list of links to various film-makers featured in their programme such as Shan Jayaweera who uses John Howard and Kevin Rudd puppets.

~~~~~~~~~~~~~~

This post and others in the category New Trends in International Public Relations is part of my research project for the book of the same name that I am co-authoring with business communications expert, Silvia Cambie. I am focusing on the social media aspects while she is working on the wider public relations issues.

To find out more about my research for this book, see my book wiki.

To see who has contributed to my research for the book, take a look at my Contributors List.

If you can help with my research for the book, please contact me via the book wiki contact link or email me via this blog.

Posted by Yang-May Ooi on Monday, November 19th, 2007 at 1:00am

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Rapid Response

The speed of communications is ever increasing, especially now that online messages can be zipping round the world virally via digital word of mouth in the time it takes you to type an email message or blog post.

Now that anyone can be pundit or citizen journalist who has a mobile phone, camera, laptop or just an opinion and access to the internet, anyone out there can share their views or stories about you in moments. Equally, anyone can express an opinion or a view or tell a story without deliberating over it or checking the factual basis for it - and indeed, online social media encourages that rapid action and reaction because of the ease of uploading content easily, cheaply and quickly.

For those whose every move makes news - like high profile politicans, world leaders, celebrities and the like - this trend is becoming a huge challenge. How do you control misinformation or misinterpretation of your actions and words in this rapid response world?

Taking legal action or sending out cease and desist letters can make you the “heavy” in the drama, causing more damage than good. Legal processes can also take time - and through that very process could keep the issue in the news more than you would like.

Hilllary Clinton’s campaign has come up with a clever way to deal with misinformation about her and her campaign for the US presidency, reports The New York Times. She has “introduced a Web site dedicated exclusively to the instantaneous rebuttal of charges or news reports it deems offensive or wrong”, called Fact Hub.

On the Fact Hub, Clinton’s team painstakingly sets the record straight wherever she has been misinterpreted or where others have got their facts wrong about her statements and actions. For example, it corrects Barack Obama with an statement headed Obama Misrepresents Hillary’s Views On Social Security and there is a rebuttal of a claim that Clinton and her team did not leave a tip at a diner where they had a meal (which is the subject of the New York Times article I just mentioned).

It looks like the website uses a blogging platform and includes an RSS feed so you can subscribe to it to receive the latest updates - another example of innovative ways to use blogging technology and blogging without calling it a blog.

For those of us of less grand profiles, it is still useful to keep an eye on what is being said about you online and to consider carefully how you would respond to any erroneous claims being made about you or your business. I am curious to know what processes you are using to monitor what is being said about you on the online grapevine at the moment and what plans you have in place to deal with any erroneous claims about you or your business. Please add a comment or email me using the Contact form above.

Photo: thanks to sskennel from flickr.com (CCL)

This post also appears on the EuroComm Blog today, where I am one of the blogging team

Posted by Yang-May Ooi on Thursday, November 15th, 2007 at 1:00am

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News in the Fast Lane

When I was writing my article Blogging Thrives in Malaysia for IABC’s journal, Communication World, I was struck by how quickly news of events travels in the new era of online communications.

I started researching and writing the article in July this year and as I finished it and was about to send it to the journal editor, Malaysian blogger Nathaniel Tan was taken into custody and I had to quickly update the article with that latest news.

Just after I sent it off to the editor, I got an urgent email from one of my interviewees, Asohan Aryaduray, the New Media Editor at The Star newspaper in Malaysia saying that there had been “some serious and troubling changes in the political landscape” and giving me an update on further crackdown and potential changes in the laws affecting blogging.

I had to recall the article and revise it yet again with these latest updates.

On Saturday, I was building on the research I had so far on blogging in Malaysia for the book I am working on about New Trends in International Public Relations and came across reports online of riots in Kuala Lumpur during a political rally for electoral reform, within hours of it happening. A link was posted on the Facebook group “Save the Malaysian Judiciary” to a YouTube video of an Al Jazeera TV report showing police spraying demonstrators with chemicals during the march.


When I first found it on Saturday afternoon, it had been viewed 240 times. When I checked back 3 hours later, it had been viewed over 8,000 times.

Some further digging led me to more videos around the event, including a video from a little while back that was one of the rallying calls for the protest.


More and more, the way we receive news and information is going to be a mix of traditional news media and citizen communication - people passing on news around the world through emails, social networks and social media tools. Right now, it’s still new and worth commenting on but soon, it will be the norm. We’ll still most likely turn to the journalist-produced content for news that has been fact-checked and produced according to professional standards and guidelines (though journalists can still get things wrong!) but alongside will be a stream of information passed on by non-professionals. The trick will be identifying the non-professional sources you can trust and those that may be scaremongering, gossiping or pushing their own agendas.

~~~~~~~~~~~~~

This post and others in the category New Trends in International Public Relations is part of my research project for the book of the same name that I am co-authoring with business communications expert, Silvia Cambie. I am focusing on the social media aspects while she is working on the wider public relations issues.

To find out more about my research for this book, see my book wiki.

To see who has contributed to my research for the book, take a look at my Contributors List.

If you can help with my research for the book, please contact me via the book wiki contact link or email me via this blog.

Posted by Yang-May Ooi on Sunday, November 11th, 2007 at 1:00am

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Blogging Thrives in Malaysia

The article I was researching and writing earlier this year about blogging in Malaysia has now been published in Communication World, the journal of the International Association of Business Communicators (IABC). It is featured in a special Asia-Pacific supplement under the title “Blogging Thrives in Malaysia.” The article examines the tension between political bloggers and the authorities as well as highlighting the success of non-political personal and business blogs in the country.

It has come together with the help of various journalists and bloggers who generously shared their views and experiences - thanks, guys! Much of the information they have given with me will also be useful for the book that I am working on about New Trends in International Public Relations.

Please feel free download the pdf of the article Blogging Thrives in Malaysia. By all means forward it to anyone who may be interested, with a link back to this post.

You can also download the article plus other articles I’ve written about social media from the box below.

This post appeared on my writing blog Fusion View yesterday

Posted by Yang-May Ooi on Friday, November 9th, 2007 at 1:00am

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Conversation and Democracy - East v. West

I’ve been taking longer than I planned researching a section on Conversation and Democracy for my bookproject, New Trends in International Public Relations. What I’ve been finding fascinating is the different attitudes that the East and the West have to social media in the world of politics.

Western politicians and social media

The main presidential candidates in the US are all embracing blogs, YouTube and Twitter and many observers say that this is the first presidential race where social media is playing a major role. The televised debate between the Democratic candidates, for example, included questions posted on YouTube by members of the public - these videos were played on a giant screen in the hall where the debate took place and the candidates took it in turn to answer the questions. Critics of this have said that this does not truly show political leaders “embracing” social media in its truest form ie as a free-for-all, open dialogues between equals and peers. The questions were carefully vetted and chosen beforehand instead of being an open, forum where anyone can take part (in the way that people can add their comments more freely on a blog, say). I think it’s very naive to think that politicians will ever hand over that level of control - they might be willing and comfortable having a “town hall” meeting where they roll up their sleeves and have an impromptu chat with the audience (who are no doubt carefully selected by invitation in the first place) of several hundred but it’s a different matter of scale where anyone in a population of several hundred thousand could send in a video. There will always be a hierarchical structure of some kind even in the most modern of democracies and those hierarchies will always seek to manage the flow of information. To me, what is significant is that they are using this medium at all and making an attempt to engage with their constituents in as open a way as they are able, given those hierarchical constraints.

Asia’s discomfort with social media

This attitude of acceptance - that social media is a force to be reckoned with and a new medium to reach out to voters - is all the more striking when I look at the attitude towards social media in Asian nations. Awhile back I researched an article on Blogging in Malaysia, with the input of Kevin Anderson, the Blogs Editor at The Guardian, UK and Asohan Aryaduray, the New Media Editor at The Star, Malaysia on the issue of political blogs there. Many outspoken political critics who blog their views find themselves arrested. There is a general anxiety and unease about this new medium that allows ordinary people to voice their opinions freely. For examples of more repressive and authoritarian Asian nations’s attitudes to bloggers, we only have to look at China, which routinely censors blogs and most recently, Burma, which restricted internet access during this summer’s protests.

West v. East

The cultural and political roots go much deeper than a mere suspicion of social media on the part of Asian authorities. There has been a much longer history of citizen protest and action being tolerated in the West and every year, there are marches and demonstrations in London and major American and European cities for all manner of causes. I remember as a student taking part in a march through the streets of Oxford in solidarity with my co-students. Although I did not feel very strongly about the cause they were protesting about, I wanted to see what it was like to be part of a protest march. It felt dangerous and rebellious and anarchic for me, coming from Malaysia where such protests were banned. In reality, it was rather tame and boring as we strolled down the High Street and various student leaders ranted through their megaphones.

So in the last few weeks as I’ve been researching this topic, I found myself getting side-tracked thinking about the cultural roots of Western political discourse and engagement versus the cultural roots of Asian nations who generally seem more comfortable with authoritarian government, and also authoritarian versions of democracy. That’s a whole separate book in itself, I expect, but I’d be interested to know your thoughts about these two differing political heritages.

To see my research in detail, check out my book wiki where I have posted my research online in the Conversation and Democracy section.

Do you know any Asian politicians who blog?

I am not aware of any politician in the ruling party in Malaysia who blogs - if you know of anyone, can you please correct me and let me know the URL of their blog? I’d also like to know if any politician in a ruling party in any other Asian country blogs or engages in social media eg via videocasts or podcasts. I want to ask them why they blog and what benefits they see coming from engaging in social media. And what might be some of the disadvantages.

From those Asian politicians who don’t blog, I’m curious to know why they don’t and what they think about their citizens using social media for political commentary.

If you are a professional communicator in Asia, what are the issues around politics and social media if you are advising politicians or business leaders about their communications strategy.

You can add a comment or email me using the Contact form above. If you prefer to remain anonymous, I can understand and respect that and I will not publish your name or email address* on my blog or in the book (or book wiki).

*The email address is a required field but it is not visible to visitors to this blog. As a matter of policy, I do not disclose email addresses from comments or emails to me in any event.

Photo: thanks to pietroizzo from flickr.com (CCL)

Posted by Yang-May Ooi on Tuesday, November 6th, 2007 at 1:00am

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ZenGuide is the blog and social media guide by Yang-May Ooi, writer and social media consultant. She is also the creator of the multimedia online "magazine" Fusion View. The ZenGuide site explores how communicating effectively through social media can contribute to your personal and professional success. We also highlight trends and news about blogging about social media in plain English!

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