Responding to Comments
For those of you just starting off blogging, whether for your business or just for fun, here are some tips on responding to comments:
- Make sure Comments are enabled on your blog to allow people to comment on your posts (a bit obvious, I know, but worth stating!)
- When someone leaves a comment, do respond - even if it’s just to say “thanks”. It shows you read your visitors’ comments and enjoy engaging with them
- But don’t leap in too soon. Sometimes, allowing room for other readers to add to the discussion and comment on the comments is a great way to create a community around your blog
- It’s very rare, I think, that you’d get a negative, nasty or malicious comment. If you do, you would be entitled to delete it as it’s your blog. Or, you may choose to address the issue publicly - approach it as if you were the store manager approaching a stroppy customer kicking up a stink in your shop or as the host who has to deal with a difficult guest at your party. It also helps to have set up a comments policy somewhere on your blog at the outset so all your readers know what behaviour will and will not be tolerated.
- Sometimes a debate in the comments section between a number of commenters can get more and more heated and one of them starts to lose their civility and common sense (as can often happen in real life, too!). In one case on my other blog, I withheld an over-the-top comment that was likely to spiral everything in to name-calling and childishness and emailed the commenter inviting him to re-phrase the key argument without the name-calling and with a greater spirit of civil disagreement. He did not chose to reply so that comment remains withheld.
- When you respond to comments, the usual form is to do so in a comment under the main post that started the chain of comments.
- You may want to expand on a comment chain in more detail in a post. In that case, refer (and link) to the original post that started off the comment chain, summarising the key points and then go on to discuss the issue in more detail in your post. This helps give new readers the context of this new post and encourages them to go back and read the original one.
Photo: thanks to customersrock.wordpress.com
Posted by Yang-May Ooi on Monday, August 27th, 2007 at 1:00am



















